24/7 Priority Support
QuantumCare+ members get exclusive access to our senior support specialists, anytime, day or night.
Our Commitment to You
Our service doesn't end at checkout. Discover our seamless shipping, comprehensive warranties, and dedicated support designed to provide total peace of mind.
Premium Services & Benefits
Accidental Damage
Life happens. We offer coverage for accidental drops and spills, ensuring your investment is protected.
Extended Warranty
Extend your standard hardware warranty to a full three years for complete peace of mind.
Express Replacement
If your device has a covered issue, we’ll ship you a replacement immediately—no waiting for repairs.
One-on-One Setup
Get a personalized video call with an expert to help you set up and get the most out of your new device.
Battery Service
If your battery's health drops below 80% within the coverage period, we'll replace it for free.
The QuantumLeap Service Promise
Transparency
No hidden fees, no confusing policies. We provide clear, upfront information about shipping costs, delivery times, and our service terms.
We believe trust is earned. Our checkout process clearly itemizes all costs, and our tracking system provides genuine, real-time updates. What you see is what you get, every time.
Simplicity
From initiating a return to filing a warranty claim, we've streamlined our processes to be as simple and hassle-free as possible.
You can manage everything from your online account with just a few clicks. No long phone calls, no complicated forms. We respect your time and have designed our services to be effortless.
Security
We use state-of-the-art logistics and secure packaging to ensure your order arrives safely and in perfect condition, every time.
Every package is insured against loss or damage, and we partner with the world's most trusted carriers. Our custom-designed, tamper-proof packaging protects your new device on its journey to you.
Detailed Service Information
Worldwide Delivery
We ship to over 100 countries. We offer two main options: Standard (5-10 business days, free over $100) and Express (1-3 business days). All duties and taxes are calculated at checkout for international orders, so there are no surprise fees upon delivery. Every order is fully tracked.
30-Day Hassle-Free Returns
Not the right fit? No problem. We offer a 30-day satisfaction guarantee. You can initiate a return for a full refund or exchange directly from your online account. We provide a prepaid shipping label to make the process as easy as possible. We want you to be 100% happy with your purchase.
2-Year Standard Warranty
Every QuantumLeap product is protected by a comprehensive two-year warranty against any manufacturing defects. This covers all parts and labor. Should you encounter a problem, we will repair or replace your device free of charge. Our quality promise is backed by our warranty.
Our Commitment to the Environment
Our responsibility extends to our shipping and packaging processes. We are proud to use 100% recycled and recyclable materials for all our shipping boxes and internal padding. We've eliminated single-use plastics from our packaging entirely, replacing them with plant-based, compostable alternatives.
Furthermore, we partner with carbon-offset programs to ensure that every shipment we send is 100% carbon neutral. We calculate the total emissions from our logistics network and invest in certified environmental projects, such as reforestation and renewable energy, to neutralize our footprint. When you order from QuantumLeap, you can be confident that we are doing our part to protect our planet for future generations.
Frequently Asked Questions
Unfortunately, due to the value of our products and for security reasons, we cannot ship to P.O. boxes or freight forwarding addresses. A valid street address is required for delivery.
If your order has not yet been processed by our warehouse, you may be able to change the address. Please contact our support team immediately. Once the order has been dispatched, we are unable to redirect it.
Every shipment is fully insured. If your package is lost in transit or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and will ship you a replacement product as quickly as possible.
Yes! We offer a premium gift-wrapping service for a small additional fee. You can select this option during the checkout process and also include a personalized message for the recipient.
With our Express Replacement Service under QuantumCare+, we ship you a replacement device as soon as you report a covered issue. You'll receive the new device first, along with a return kit to send back your original one, ensuring you're never without your technology.
Support That Goes Beyond
Our commitment to you doesn't stop at delivery. Our in-house team of product experts is available 24/7 to help with any questions you might have, from initial setup to advanced feature tutorials. We're here to ensure you get the most out of your QuantumLeap experience.
We offer support through live chat, email, and phone. For our QuantumCare+ members, we provide a dedicated priority line for even faster service. Unlike many companies, we don't outsource our support. Our team sits alongside our engineers, so they have the deep product knowledge required to solve any issue efficiently and effectively. We see support as a core part of our product.
Have a Specific Question?
If you can't find the answer you're looking for, our friendly support team is ready to help. Don't hesitate to reach out.
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